0 Many moons later - What Banks consider excellent Customer Service

At the rate I'm going, it's no wonder my blogging "sifu" has abandoned me. It's been ten exciting months and a few mentally disturbing experiences with several banks since my last blog.

I wish I can just sue banks on behalf of the company I work for.

Banks have a habit of demotivating our employees. They'll call them up on the office number to enquire about overdue payments..for everyone else to hear.

I agree that the employees should pay what they owe banks. What I don't agree is banks calling our office and demotivating our employees in the middle of the day and interrupting our business flow.

And we do get calls, very rude calls, demanding to know if our employees already own a credit card during office hours. Do you believe that employers pay employees to sign up for credit cards or loans during office hours? It was the last straw when I got this call from a lady who was shouting over the phone, I immediately demanded to know how they got our number and to speak with their Superior. I told the Customer Service officer straight that we will not hesitate to sue them for calling our number unnecesarily...I know that sounded extreme but they never called again. I don't mind them calling if it's a business proposal to the company and I certainly won't mind if they're polite but being polite is the last thing they know.

Even when I cancelled my credit card in Mar 06 :p I was assured that the card would be terminated within a week. I took leave just to cancel two credit cards. Call me paranoid but I brought a witness..hahaha..because I couldn't trust any banking officer to do a good job when what I'm asking for doesn't benefit the bank. I had asked for a receipt but they assured me smugly that I need not worry. I paid all the outstanding balances.

True enough, they didn't fail to disappoint me. After one month, the card was still activated and lo and behold, the statement contained a balance.Needless to say, I lodge a complaint demanding to know what happened and why there was a delay because I will not visit their bank twice and I asked them if they would pay me ;D because I took leave to ensure they did it right. I gave them specific details about the cancellation.

Guess what they replied? The card has been terminated today. ......Hello? Don't I get an explanation on how it happened and what about the balance that I still had to pay. They do not understand a thing about customer service. After a nasty (ok, not that nasty. I do have a heart) reply from me, ..voila..they finally understood what I wanted . I didn't want to know if my card was terminated today. I'm glad I got that all sorted out but I really wish banks would hire people who can understand what a Customer needs, someone with some sense.

They'll be quick to complain that they get lots of rude Customers but when they get someone polite, do they really bother? Not from my experience.